Manage Your Account and Get Help

Edit your profile, password and language, turn on two-factor authentication and contact support — step by step.

This guide goes through your personal settings and shows you where to find help.

Everything below is for the web app on a computer.

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Table of contents

• Step 1 — Open your avatar menu
• Step 2 — Edit your profile
• Step 3 — The other settings
• Step 4 — Turn on two-factor authentication
• Step 5 — Get help
• Good to know

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Step 1 — Open your avatar menu

Click your avatar (your initials) at the top right of the screen.

The avatar menu.

Item	What it does
Settings	Opens your settings: profile, password, orders, and so on.
Dark Mode	Turns the dark theme on or off.
Languages	Switches the app to English, French or Arabic.
Logout	Ends your session on this computer.

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Step 2 — Edit your profile

Click Settings. The Profile section opens first.

Settings → Profile.

1. Change your photo (optional)

   Click the purple pencil at the bottom of your photo.

2. Fill in your details

   First name, Last name, Phone number (pick the country code, then type the number), Date of birth and Bio. The Email (padlock) cannot be changed.

3. Save

   Click Update profile at the bottom of the page.

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Step 3 — The other settings

The left-hand menu of Settings leads to the other sections:

Section	What you do there
Password and authentication	Change your password: Current Password, New Password, Confirm New Password, then Save.
Language preferences	Choose English, French or Arabic.
Orders History	Find your orders and their status — see Buy a training or an exam.
Notifications	Read all your notifications again (chat room messages, being added to a classroom, and so on).
Two Factor Authentication	Protect your account with a 6-digit code (step 4).
Delete Account (red link at the bottom)	Delete your account for good, after a confirmation.

Deleting your account is permanent and cannot be undone: you lose access to your trainings, exams and certificates.

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Step 4 — Turn on two-factor authentication

Open Settings → Two Factor Authentication, then follow the steps on screen:

1. Install Google Authenticator on your phone

   The app is available on the App Store and Google Play.

2. Open the app

   Tap +, then Scan QR Code.

3. Scan the QR code and save your recovery code

   Click Tap To Reveal QR Code, then scan it with your phone. Keep the recovery code shown with it (Download Recovery Codes): without it, your account cannot be recovered if you lose access to your authenticator app.

4. Enter the 6-digit code

   Type the code Google Authenticator shows, then click Activate.

Never show your QR code or your recovery code to anyone: they let someone generate your login codes.

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Step 5 — Get help

Click Help Center in the top bar.

The Help Center: search, topics and the service desk's details.

• The search box and the Popular: links take you straight to frequent topics.
• Six topics group the help by theme: Vouchers & discounts, Dashboard & progress, Trainings & certificates, Exams & attempts, Cart & orders and Account & security. View guide opens the explainer videos.
• The Still stuck? Talk to the service desk banner gives the service desk’s hours, phone number and e-mail. Contact support opens an e-mail ready to send. Support answers in English, French or Arabic.

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Good to know

How do I change my e-mail address?

Your e-mail is your login and cannot be changed from the app. Contact support.

Where do I see my notifications?

The bell in the top bar shows the latest ones; View All opens the full list (Settings → Notifications).