> ## Documentation Index
> Fetch the complete documentation index at: https://docs-strived.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Manage Your Account and Get Help

> Edit your profile, password and language, turn on two-factor authentication and contact support — step by step.

This guide goes through your personal settings and shows you where to find help.

> [!NOTE]
>
> Everything below is for the **web app** on a computer.

***

## Table of contents

* **Step 1 — Open your avatar menu**
* **Step 2 — Edit your profile**
* **Step 3 — The other settings**
* **Step 4 — Turn on two-factor authentication**
* **Step 5 — Get help**
* **Good to know**

***

## Step 1 — Open your avatar menu

Click your avatar (your initials) at the top right of the screen.

![The avatar menu with Settings, Dark Mode, Languages and Logout](https://mintcdn.com/docs-strived/0bjBXtSjWLhCRwe7/images/student-guide/en/account/01-avatar-menu.png?fit=max\&auto=format\&n=0bjBXtSjWLhCRwe7\&q=85\&s=62a9804facaf8bf6429eae850a260576)

The avatar menu.

| Item | What it does |
| :- | :- |
| **Settings** | Opens your settings: profile, password, orders, and so on. |
| **Dark Mode** | Turns the dark theme on or off. |
| **Languages** | Switches the app to English, French or Arabic. |
| **Logout** | Ends your session on this computer. |

***

## Step 2 — Edit your profile

Click **Settings**. The **Profile** section opens first.

![The Profile page with the photo, first name, last name, e-mail and phone number](https://mintcdn.com/docs-strived/0bjBXtSjWLhCRwe7/images/student-guide/en/account/02-settings-profile.png?fit=max\&auto=format\&n=0bjBXtSjWLhCRwe7\&q=85\&s=ad48111d3472e717991ec0474a44e75d)

Settings → Profile.

**1. Change your photo (optional)**

Click the purple pencil at the bottom of your photo.

**2. Fill in your details**

**First name**, **Last name**, **Phone number** (pick the country code, then type the number),
**Date of birth** and **Bio**. The **Email** (padlock) cannot be changed.

**3. Save**

Click **Update profile** at the bottom of the page.

***

## Step 3 — The other settings

The left-hand menu of **Settings** leads to the other sections:

| Section | What you do there |
| :- | :- |
| **Password and authentication** | Change your password: **Current Password**, **New Password**, **Confirm New Password**, then **Save**. |
| **Language preferences** | Choose **English**, **French** or **Arabic**. |
| **Orders History** | Find your orders and their status — see [Buy a training or an exam](https://docs-strived.mintlify.site/student-guide/buy-a-training.md). |
| **Notifications** | Read all your notifications again (chat room messages, being added to a classroom, and so on). |
| **Two Factor Authentication** | Protect your account with a 6-digit code (step 4). |
| **Delete Account** (red link at the bottom) | Delete your account for good, after a confirmation. |

> [!WARNING]
>
> Deleting your account is **permanent** and cannot be undone: you lose access to your trainings,
> exams and certificates.

***

## Step 4 — Turn on two-factor authentication

Open **Settings → Two Factor Authentication**, then follow the steps on screen:

**1. Install Google Authenticator on your phone**

The app is available on the App Store and Google Play.

**2. Open the app**

Tap **+**, then **Scan QR Code**.

**3. Scan the QR code and save your recovery code**

Click **Tap To Reveal QR Code**, then scan it with your phone. Keep the recovery code shown
with it (**Download Recovery Codes**): without it, your account cannot be recovered if you lose
access to your authenticator app.

**4. Enter the 6-digit code**

Type the code Google Authenticator shows, then click **Activate**.

> [!TIP]
>
> Never show your QR code or your recovery code to anyone: they let someone generate your login
> codes.

***

## Step 5 — Get help

Click **Help Center** in the top bar.

![The Help Center with six topics and the contact banner](https://mintcdn.com/docs-strived/0bjBXtSjWLhCRwe7/images/student-guide/en/account/03-help-center.png?fit=max\&auto=format\&n=0bjBXtSjWLhCRwe7\&q=85\&s=25334a49df0048a5edc6836e5063d169)

The Help Center: search, topics and the service desk's details.

* The search box and the **Popular:** links take you straight to frequent topics.
* Six topics group the help by theme: **Vouchers & discounts**, **Dashboard & progress**,
  **Trainings & certificates**, **Exams & attempts**, **Cart & orders** and
  **Account & security**. **View guide** opens the explainer videos.
* The **Still stuck? Talk to the service desk** banner gives the service desk's hours, phone
  number and e-mail. **Contact support** opens an e-mail ready to send. Support answers in
  English, French or Arabic.

***

## Good to know

> [accordion] How do I change my e-mail address?
>
> Your e-mail is your login and cannot be changed from the app. Contact support.

> [accordion] Where do I see my notifications?
>
> The bell in the top bar shows the latest ones; **View All** opens the full list
> (**Settings → Notifications**).


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.