> ## Documentation Index > Fetch the complete documentation index at: https://docs-strived.mintlify.site/llms.txt > Use this file to discover all available pages before exploring further. # Manage Users > Find a user, create an account, change a role or a password, look up a learner's activity and manage instructors. Step by step, with screenshots. **Users** lists every account of the platform: learners, instructors, content managers and admins. This guide shows you how to create and update accounts, and where to see what a learner has done. > [!NOTE] > > Everything below is for the **web app** on a computer, signed in as an **Admin**. *** ## Table of contents * **Step 1 — Find a user** * **Step 2 — Create an account** * **Step 3 — Update an account and change its role** * **Step 4 — Look up a learner's activity** * **Step 5 — Manage an instructor** * **Step 6 — Ban or archive an account** * **Good to know** *** ## Step 1 — Find a user Click **Users** in the sidebar. ![The Users table with usernames, e-mails, statuses, roles and creation dates](https://mintcdn.com/docs-strived/iD9utH4spO50op0r/images/admin-guide/users/01-users.png?fit=max\&auto=format\&n=iD9utH4spO50op0r\&q=85\&s=e7cc089b4691aa64f0b737a3ed2235c6) Users. * **Search…** finds a user by name or e-mail. * The five icons to the left of **Active** / **Archived** / **All records** filter by role: **All**, **Students**, **Instructors**, **Content Managers** and **Admins**. | Column | What it shows | | :- | :- | | **Username** | First and last name. | | **Email** | The address the user signs in with. | | **Status** | **Active**, and whether the e-mail is confirmed (**Email Verified** in green, **Email Not Verified** in red). | | **Role** | **Student**, **Instructor**, **Content Manager** or **Administrator**. | | **Created at** | When the account was created. | *** ## Step 2 — Create an account Click **Create User** at the top right. ![The Create User window with the profile picture, first name, last name, e-mail and password](https://mintcdn.com/docs-strived/iD9utH4spO50op0r/images/admin-guide/users/03-create-user.png?fit=max\&auto=format\&n=iD9utH4spO50op0r\&q=85\&s=21cdc3b098dccebaa77f6bcd68691860) Create User. **1. Profile picture (optional)** **Upload photo**. A square image looks best. **2. Name and e-mail** **First name**, **Last name** and **Email**. **3. Password** 6 to 16 characters, with an uppercase letter, a lowercase letter, a digit and a symbol (`-_!@#%.?:`). The eye shows what you typed. **4. Create** Click **Create User**. New accounts start as **Student** and receive an e-mail to confirm their address. To make someone an instructor or an admin, change the role afterwards (Step 3). *** ## Step 3 — Update an account and change its role Open **⋯ → Update** on the user's row. ![The Update User window with the name, the locked e-mail, the new password fields and the four roles](https://mintcdn.com/docs-strived/iD9utH4spO50op0r/images/admin-guide/users/04-update-user.png?fit=max\&auto=format\&n=iD9utH4spO50op0r\&q=85\&s=fa79a6235c8834a73f024ab300063937) Update User. * **First name** and **Last name** can be changed. The **Email** is locked. * **New Password** / **Confirm password** set a new password. Leave both empty to keep the current one. * **Role**: pick **Student** (takes trainings and exams), **Instructor** (writes and teaches trainings), **Content Manager** (manages trainings and exams) or **Administrator** (full access to the platform). **Current** marks the role the user has now. Click **Save changes**. > [!WARNING] > > **Administrator** gives full access to the platform, including orders, payments and every user. > Give it only to people who need it. *** ## Step 4 — Look up a learner's activity On a student's row, open **⋯ → Learner Analytics**. ![The Learner Analytics page of Student Demo with the Orders tab open](https://mintcdn.com/docs-strived/iD9utH4spO50op0r/images/admin-guide/users/02-learner-analytics.png?fit=max\&auto=format\&n=iD9utH4spO50op0r\&q=85\&s=a954202168c18b70c12261d7e69febb5) Learner Analytics. The card at the top shows the learner's name, e-mail, bio, date of birth and phone number (the copy icons copy the e-mail and the phone number). The tabs below give the full picture, each with a counter: | Tab | What you find | | :- | :- | | **Orders** | Every order with its reference, status, date, items and amount. | | **Cart** | What is waiting in the learner's cart. | | **Trainings** | The trainings the learner has access to, with their progress chapter by chapter (see below). | | **Exams** | The exams the learner has access to. | | **Certificates** | The certificates the learner has earned. | | **Classrooms & Chat** | The classrooms the learner belongs to. | | **Notifications** | The notifications the learner has received. | ### Follow a learner's progress in a training Open the **Trainings** tab: one row per training the learner has access to. Click a row to open the training, then click a chapter to see its lessons and quizzes. ![The Trainings tab of Student Demo: PMP, Power BI and PGMP with their progress rings, statuses and reminder bells; PGMP is opened on its chapter list, chapter 01 shows a finished lesson and an unattempted quiz, chapter 05 an unfinished lesson and an unattempted quiz](https://mintcdn.com/docs-strived/N2cCBmv4aJamwOmH/images/admin-guide/users/06-learner-trainings.png?fit=max\&auto=format\&n=N2cCBmv4aJamwOmH\&q=85\&s=33f0412f614f46831f36457e8f92780d) The Trainings tab, with the PGMP training and two of its chapters opened. Each training row shows: | Part of the row | What it tells you | | :- | :- | | **The ring** | The overall progress in percent: finished lessons and passed quizzes, out of all the lessons and quizzes of the training. | | **Lessons** | Lessons finished out of the total (**6/31**). | | **Quizzes** | Quizzes passed out of the total (**0/10**). Only shown when the training has quizzes. | | **The status** | **Not started**, **In progress** or **Completed**. The counter above the list (**1 Completed**) adds up the finished trainings. | | **The bell** (**Reminder**) | Sends the learner a reminder to finish the training (see below). | Inside an opened training, each chapter shows what is done (**1/1 lessons · 0/1 quizzes**) with a small bar, green once the whole chapter is done. In an opened chapter: * a **green tick** marks a finished lesson or a passed quiz; an **empty circle** marks a lesson the learner hasn't finished or a quiz they haven't passed yet; * the icon before the name gives the lesson type (video, document…), and **End of Chapter Quiz** marks the chapter's quizzes; * the pill at the end of a quiz row gives the learner's result: **Passed · 85%**, **Best 40%** (tried, not passed yet), or **No Attempts Yet**. A quiz counts as done only once it is passed, that is with a score at or above its passing percentage. When the training has a final quiz, it is listed after the chapters under **Final quiz**. **Remind a learner.** The bell opens a **Reminder** window with a ready-made message: pick the language (**English**, **French** or **Arabic**), adjust the title and the text if needed, then **Confirm**. The learner gets it as a notification in the app and by e-mail. > [!TIP] > > A learner calls about a payment or a missing training? Start here: **Orders** and **Trainings** > usually answer the question. *** ## Step 5 — Manage an instructor An instructor's **⋯** menu has two extra items. **Set Revenue** opens **Instructor Revenue**: type the instructor's default **Revenue** percentage (for example `30`), then **Confirm**. This is the share of each sale the instructor earns. Set it before you create a training or an exam for this instructor: the editor refuses to continue while it is missing (*"Missing Revenue for Selected Instructor"*). **Preview profile** opens the **Instructor Profile**: bio, LinkedIn link, **About me**, **Skills** and **Certificates**. ![The Instructor Profile page with the verified badge, the Unverify account button, About me, Skills and Certificates](https://mintcdn.com/docs-strived/iD9utH4spO50op0r/images/admin-guide/users/05-instructor-profile.png?fit=max\&auto=format\&n=iD9utH4spO50op0r\&q=85\&s=50252c6e31dc5b44596aa328d62e4a6b) An instructor's profile. A verified instructor shows a purple badge next to their name. **Unverify account** removes it; on an unverified instructor the button verifies the account. *** ## Step 6 — Ban or archive an account | Action | What it does | How to undo it | | :- | :- | :- | | **Ban** | Blocks the account: the user can no longer use the platform. The platform asks *"Are you sure you want to Ban this user ?"* first. | **⋯ → Unban** | | **Archive** | Removes the account from the list. | **Archived** icon, then **Restore** | *** ## Good to know > [accordion] Can I change a user's e-mail? > > No: the e-mail is the login and stays locked in **Update User**. Create a new account with the > right e-mail if needed. > [accordion] A user forgot their password > > Set a new one in **⋯ → Update** (Step 3), fill in **New Password** and **Confirm password**, and > give it to them. > [accordion] How do I give a learner a training without an order? > > From **Trainings**: **⋯ → Assign learners** — see > [Manage trainings](https://docs-strived.mintlify.site/admin-guide/manage-trainings.md). For several trainings and exams at once, use a > voucher — see [Vouchers and coupons](https://docs-strived.mintlify.site/admin-guide/vouchers-and-coupons.md). > [accordion] A quiz shows 1 attempt(s) next to No Attempts Yet > > The learner started the quiz but never finished it. **attempt(s)** counts every attempt, even > unfinished ones, while the pill only shows a score for finished attempts, hence **No Attempts > Yet**. The quiz stays not passed until the learner finishes an attempt with a passing score. This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.