> ## Documentation Index > Fetch the complete documentation index at: https://docs-strived.mintlify.site/llms.txt > Use this file to discover all available pages before exploring further. # Manage Orders > Find an order, confirm or cancel its payment, keep internal notes, read its system log and export orders. Step by step, with screenshots. Every time a learner orders a training or an exam from the cart, an order appears in **Orders**. This guide shows you how to follow it until it is paid, and how to keep track of it afterwards. > [!NOTE] > > Everything below is for the **web app** on a computer, signed in as an **Admin**. Amounts are in > Tunisian dinars (TND). *** ## Table of contents * **Step 1 — Open the orders list** * **Step 2 — Find an order** * **Step 3 — Confirm or cancel a payment** * **Step 4 — Add an internal note** * **Step 5 — Read the order's details and system log** * **Step 6 — Archive or export orders** * **Good to know** *** ## Step 1 — Open the orders list Click **Orders** in the sidebar. ![The Orders table with buyers, references, dates, items, amounts, statuses, notes and system logs](https://mintcdn.com/docs-strived/iD9utH4spO50op0r/images/admin-guide/orders/01-orders.png?fit=max\&auto=format\&n=iD9utH4spO50op0r\&q=85\&s=4c7dbbd6e6ad87491a0248642f1cf1ad) Orders: one row per order, newest first. | Column | What it shows | | :- | :- | | **Buyer** | The learner who placed the order. | | **Order reference** | The order's unique reference, e.g. `REF-7KM54JMINK`. The learner sees the same one in their **Orders History**. | | **Ordered On** | Date and time of the order. | | **Items** | How many trainings and exams the order holds. | | **Total Amount** | What the learner has to pay for the order. | | **Status** | Where the payment stands (see the table in Step 3). | | **Notes** | Your team's internal notes (Step 4). | | **System Log** | What the platform recorded about the order. The eye opens the full log (Step 5). | | **Actions** | **⋯** opens **Preview** and, for a paid order, **Archive**. | *** ## Step 2 — Find an order **1. Choose what you search by** The list on the left of the search box sets what you type: **Order/Payment Ref**, **Training**, **Exam** or **Learner**. **2. Type in Search…** The table filters as you type. **3. Filter by status** The tabs below the search box show **All** orders, or only the **Cancelled**, **Pending**, **Payment Failed**, **Paid Offline** or **Paid Online** ones. The sliders icon next to the search box hides or shows these tabs. The round-arrow button (**Refresh Data**) reloads the list, for example after a learner has just ordered. *** ## Step 3 — Confirm or cancel a payment A **Pending** order is waiting for an offline payment: bank transfer, cash at your offices, cheque, and so on. Once the money has arrived: **1. Open the status list** Click the small arrow next to the **Pending** badge. **2. Pick the new status** **Paid Offline** confirms the payment. **Cancelled** cancels the order. **3. Confirm** The platform asks *"Are you sure you want to Confirm the Payment ?"* (or *"Are you sure you want to cancel This Payment ?"*). Confirm, and the badge changes. ![The status list of a Pending order, offering Cancelled and Paid Offline](https://mintcdn.com/docs-strived/iD9utH4spO50op0r/images/admin-guide/orders/02-order-status.png?fit=max\&auto=format\&n=iD9utH4spO50op0r\&q=85\&s=265e59cead379574e2b6a1c1d6db075e) The status list of a pending order. What happens next: * **Paid Offline**: the learner gets the trainings and exams of the order straight away, earns the loyalty points they carry, and receives an in-app notification *"Order Accepted"*. If the learner already owned one of the items through another paid order, the platform removes it from this order and writes it in the system log. * **Cancelled**: the learner receives an in-app notification *"Order Cancelled"* asking them to contact support. | Status | Meaning | Can you change it? | | :- | :- | :- | | **Pending** | Ordered with **Order Now**, waiting for an offline payment. | Yes: **Paid Offline** or **Cancelled**. | | **Pending Online** | An online payment was started but not confirmed yet. | No, the payment provider updates it. | | **Payment Failed** | The online payment was refused or abandoned. | No. | | **Paid Offline** | You confirmed the payment. | No. | | **Paid Online** | The online payment went through. | No. | | **Cancelled** | The order was cancelled. | No. | > [!WARNING] > > Confirm a payment only once the money has really arrived: the learner gets access to the content > at once, and a paid order can no longer go back to **Pending** or **Cancelled**. *** ## Step 4 — Add an internal note Click **+ Add note** in the **Notes** column (or the pencil next to an existing note). ![The Notes window with the Internal admin notes banner, the formatting toolbar and the text area](https://mintcdn.com/docs-strived/iD9utH4spO50op0r/images/admin-guide/orders/03-order-notes.png?fit=max\&auto=format\&n=iD9utH4spO50op0r\&q=85\&s=12794a500c110da37425299fdbc77aab) The Notes window. Notes are **private**: only administrators see them, never the buyer. Use them for payment follow-ups, the reason for a refund or a cancellation, a support conversation, or a reminder for your team. The toolbar formats the text (bold, colors, lists, links, and so on). Click **Save**. *** ## Step 5 — Read the order's details and system log * **What was ordered**: **⋯ → Preview** opens **Order details**, with each item, its type (**Training** or exam), the order date and its price. ![The Order details table listing five trainings with their type, date and price](https://mintcdn.com/docs-strived/iD9utH4spO50op0r/images/admin-guide/orders/04-order-details.png?fit=max\&auto=format\&n=iD9utH4spO50op0r\&q=85\&s=a2f207917a7db64d5ebbc9cb05f3e5e9) Order details. * **What happened**: the eye in the **System Log** column opens the log, one numbered line per event, for example *"Order passed by '…' with coupon 'N/A' at 2026-10-04 14:48:10"*. The copy icon at the top of the window copies the whole log. *** ## Step 6 — Archive or export orders * **Archive**: **⋯ → Archive** moves a paid order out of the main list. Find it again with the **Archived** icon at the top right, and bring it back with **Restore**. Pending and cancelled orders cannot be archived. * **Export**: click **Export** at the top right, tick the orders you want in **Export orders** (the search box finds them by reference), then **Confirm**. You get a ZIP file with one PDF per order. *** ## Good to know > [accordion] A learner paid but cannot see their training > > Check the order's status: access opens only once it is **Paid Offline** or **Paid Online**. If > it is still **Pending**, confirm the payment (Step 3). > [accordion] A learner ordered the same item twice > > The platform refuses a new order while an older one holding the same item is still **Pending**: > the learner has to pay or cancel the first one. If two paid orders hold the same item, the > duplicate is removed when the second one is confirmed, and the system log says so. > [accordion] Where do I see a coupon used on an order? > > In the system log: the *"Order passed by …"* line names the coupon, or `N/A` when there was > none. > [accordion] Online payments > > Online orders (**Pending Online**, **Paid Online**, **Payment Failed**) get an extra menu item, > **Flouci - Payment Details**, which opens the payment page recorded in the order's notes. This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.